Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We charge a flat rate:

At CC Entertainment we offer a door to door service or you can you use pargo collection points if you not at home and you want to collect your order at your convenience. Please take note of the rates:

JHB/PTA and Surrounding Areas = R85
All other National areas = R130
Pargo Collection Point Nationwide = R80

Which payment methods are accepted in the Online Shop?

Our Payment Options include PAY U Visa or MasterCard credit cards, Instant EFT and Debit Cards or Bank Deposit/Regular EFT.

Orders made via PAY U Credit Card and Instant EFT will be processed immediately after clicking on Buy Now. You will be prompted to follow the necessary steps to securely process your transaction via the appropriate payment method.  Your order will be processed on receipt of confirmation from the relevant institution. If the payment was successful then the order will move to the next phase of the process, with In Stock items being allocated to your order, and other items being ordered from our suppliers.

Orders made via Deposit or Regular EFT will only be processed when the amount appears in our bank account. Please ensure that you use your Order Number as the reference when making your deposit. Should an item go out of stock before the amount appears in our bank account, please contact our customer service to assist you further. Orders, and stock associated to those orders, are only confirmed once we receive payment.

Should your first attempt at payment be unsuccessful for any reason please contact our support staff

Credit Card

We do not store your credit card details in our database during the registration or ordering process. For security reasons you will need to enter your card details when you checkout. Should you need to be refunded then we will securely store the details in our encrypted database until the refund is completed. After the refund has been completed the details will be removed.

Debit Card

In addition to credit cards, we also accept debit card payments via PAY U.

Instant EFT

To use Instant EFT as payment select it from the options during the checkout phase. InstantEFT supports the four main banks, Standard, Nedbank, ABSA and FNB. You must be registered with your bank’s Internet Banking to be able to use Instant EFT

How long will delivery take?

CC Entertainment offers door to door delivery which normally delivered within the next business day. Some orders to national or outlying areas can take up to 2 – 3 days. Delivery will be made to the address provided on your account detail when the order is created. If you ordered a digital voucher or game your order will be emailed to you upon reciept of payment. All items under R1000 purchased from CC Entertainment are insured which is included in the shipping cost. All items over R1000 are not insured it is up to the customer to request insurance if applicable. CC Entertainment will not be held responsible for theft or damage to any goods while in transit with the shipping provider if no insurance is requested. CC Entertainment only delivers to areas within South Africa. PLEASE NOTE ALL DOWNLOAD GAME CODES ARE NON REFUNDABLE.

How secure is shopping in the Online Shop? Is my data protected?

Using our secure PayU payment gateway your payments will be safe and secure. We’ll protect your transactions with our robust double firewall, SSL encryption, 3D Secure, and fraud detection. All data from your PC to CC Entertainment is protected by SSL encryption so no snoopy hackers can see what you are browsing.

What exactly happens after ordering?

Once payment has been confirmed your order will be processed. If you ordered a physical product we will book a collection from our shipping providers and a waybill will be sent to you via email. Once collected you can track your order with the shipping provider with the waybill number provided. If you ordered a digital voucher or downloadable game your code will be delivered to you via email to the provided email address given on checkout.

Send us an email

Need help on how to redeem your digital voucher or digital game?

Review our company

You must be logged in to submit a review. You may also register for an account.

Recent REviews

Ease of access and fast turnover

July 3, 2018

Probably the best solution for PC gaming. I started playing The Sims 3 games in 2014 and in that same year EA launched the The Sims 4 games, as time would go on many physical stores were starting to phase out TS3 and it made shopping for more expansion packs a treasure hunt. On origin the expansion packs are available but they are still pricey and unrealistic considering the game as been out for close to 10 years. CC gave me great discounted prices and a great turnover after the purchase (in less than 3 hours). The payment options although not as vast, do cover all the basics, so even you don’t poses a credit card, debit card payment are still possible. I do plan on using this site for more future purchases.

Luyanda Nzama

Simply the best!

May 28, 2018

Awesome , friendly, fast service every time. HIGHLY recommended to EVERYONE;)

Chanty

Great service from Cy Sotiralis

May 16, 2018

Fast and effective customer service !

Allen

Goes the extra mile

May 11, 2018

I asked if it was possible to have a CDkey sent to me via email as opposed to delivering the physical game and they said it wasn’t a problem. Sure enough the CDkey followed not even 20 minutes after placing/paying for the order Quick and effective service and amazing support

Jaron

Excellent!!!

May 2, 2018

Fast, excellent communication, the item was perfect. 100% satisfied.

Ali Rodriguez

Fast , easy and excellent customer service!

May 1, 2018

Fast , easy and excellent customer service!

Robert Crous

Excellent service!!!

January 28, 2018

Excellent service!!!

Thashen Pillay

Fast

December 28, 2017

Cheaper than most places. And receive the code very quickly. Very satisfied

Raymond Koen

Excellent service

June 19, 2017

Excellent service and quick delivery. No issues. Thank you very much.

Caroline

Great and quick service

May 4, 2017

Great and quick service on my order. Really enjoying the DLC as well. Always a pleasure ordering from CC 🙂

Kyle Metz