Frequently Asked Questions

Is it safe to shop with us?

Rest assured your transaction is safe. This technology safeguards your personal information and guarantees privacy.

How long will my order take to be delivered?

If you ordered a Digital Voucher, Digital Software or a Digital Game your order will be instantly emailed to you upon receipt of payment. For our Physical products we offer a door to door delivery which normally delivered within the next business day. Some orders to national or outlying areas can take up to 2 – 3 days. Delivery will be made to the address provided on your account detail when the order is created. CC Entertainment only delivers to areas within South Africa. PLEASE NOTE ALL DIGITAL CONTENT ARE NON REFUNDABLE. IF THE CODE IS FAULTY WE WILL REPLACE THE CODE WITH A NEW WORKING CODE.

How do I activate my digital purchase?

Visit our help and support page.

If you do not find what you are looking for then contact our support staff on the live chat feature or email us at admin@ccentertainment.co.za

Which payment methods are accepted in the Online Shop?

Our Payment Options include PAY U Visa or MasterCard credit cards, Instant EFT and Debit Cards or Bank Deposit/Regular EFT.

Orders made via PAY U Credit Card and Instant EFT will be processed immediately after clicking on Buy Now. You will be prompted to follow the necessary steps to securely process your transaction via the appropriate payment method.  Your order will be processed on receipt of confirmation from the relevant institution. If the payment was successful then the order will move to the next phase of the process, with In Stock items being allocated to your order, and other items being ordered from our suppliers.

Orders made via Deposit or Regular EFT will only be processed when the amount appears in our bank account. Please ensure that you use your Order Number as the reference when making your deposit. Should an item go out of stock before the amount appears in our bank account, please contact our customer service to assist you further. Orders, and stock associated to those orders, are only confirmed once we receive payment.

Should your first attempt at payment be unsuccessful for any reason please contact our support staff

Credit Card

We do not store your credit card details in our database during the registration or ordering process. For security reasons you will need to enter your card details when you checkout. Should you need to be refunded then we will securely store the details in our encrypted database until the refund is completed. After the refund has been completed the details will be removed.

Debit Card

In addition to credit cards, we also accept debit card payments via PAY U.

Instant EFT

To use Instant EFT as payment select it from the options during the checkout phase. InstantEFT supports the four main banks, Standard, Nedbank, ABSA and FNB. You must be registered with your bank’s Internet Banking to be able to use Instant EFT

Need help on how to redeem your digital voucher or digital game?

Review our company

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Recent REviews

Fantastic Pricing and excellent service!

October 29, 2018

This is my first game key purchase with any on-line seller other than the official game distributor or steam. I was very sceptical. The games seem to be to cheap and did not compare to steam pricing. I was extremely glad I tried them. The pricing was in fact correct and the purchase went through, within the same day my game codes was emailed to me and I could retrieve the game through the normal channels. I recommend CC Entertainment!

Rodney Enslin

Quick and easy orders

August 30, 2018

Love this website. Quick and easy to order….

Nita

Overall great seller of games and such

August 26, 2018

Really fast delivery of items(used email).Cheap and affordable games and overall great service.I would definitely buy from them again! 10/10 IGN

Marco

Super fast and efficient!

July 25, 2018

Placed my order and paid at 7 in the morning. Online order was completed and delivered to me within 4 hours.

Natasja

Ease of access and fast turnover

July 3, 2018

Probably the best solution for PC gaming. I started playing The Sims 3 games in 2014 and in that same year EA launched the The Sims 4 games, as time would go on many physical stores were starting to phase out TS3 and it made shopping for more expansion packs a treasure hunt. On origin the expansion packs are available but they are still pricey and unrealistic considering the game as been out for close to 10 years. CC gave me great discounted prices and a great turnover after the purchase (in less than 3 hours). The payment options although not as vast, do cover all the basics, so even you don’t poses a credit card, debit card payment are still possible. I do plan on using this site for more future purchases.

Luyanda Nzama

Simply the best!

May 28, 2018

Awesome , friendly, fast service every time. HIGHLY recommended to EVERYONE;)

Chanty

Great service from Cy Sotiralis

May 16, 2018

Fast and effective customer service !

Allen

Goes the extra mile

May 11, 2018

I asked if it was possible to have a CDkey sent to me via email as opposed to delivering the physical game and they said it wasn’t a problem. Sure enough the CDkey followed not even 20 minutes after placing/paying for the order Quick and effective service and amazing support

Jaron

Excellent!!!

May 2, 2018

Fast, excellent communication, the item was perfect. 100% satisfied.

Ali Rodriguez

Fast , easy and excellent customer service!

May 1, 2018

Fast , easy and excellent customer service!

Robert Crous